Working at Blackbrook House

The culture of the service was positive, kind and caring and the staff team were motivated and passionate. Daily mid-morning meetings and listening meetings had been introduced to provide updates to the staff team, so they can express their views.

Staff received training to meet people's specific health needs in areas such as dementia and diabetes. Staff felt supported and were given opportunities to review their individual work and development needs through supervision meetings.

The registered manager was visible and approachable, and we received positive feedback about how the service was managed. Staff had a clear understanding of their roles and responsibilities and their views were used to ensure the service continuously improved.

A varied activity programme was in place... Recent activities included a dog show and singers. A 'Strictly Come Dancing' evening was planned... people sat outside in the garden playing bingo. The staff put paddling pools outside.