Working at Bishopsteignton House

People generally received their medicines in the way prescribed for them. However, there were improvements needed to some aspects of the way people's medicines were managed.

Staff spoke positively about good communication and how the management team worked well with them and encouraged their professional development. One staff member said, 'I love it here.'

Despite national staffing shortages, the management team had worked hard to ensure staffing levels were suitable to meet people's needs. People said they would like staff to have more time to talk with them and commented the staff team were busy.

People received effective care and support from staff who were well trained and competent. Staff described their training as 'comprehensive.'

Newly recruited staff were positive about the supportive environment created by the registered manager and the good teamwork. For example, 'There is a lovely atmosphere, a strong team and supporting management.'

There were two staff members whose roles were to enable people to access previous interests and new ones. This included trips out, gardening, local history talks, classic films and craft sessions.