Working at Bishops Way

People were protected from abuse. Staff had completed safeguarding training and knew what action to take if they suspected abuse had occurred. Risk assessments had clear guidelines on how risks could be reduced.

Staff told us it was a good place to work... One said, 'It's a good service, I would recommend it to other people. It's a real home, it's a family'. Another said 'it's a very happy place and I am happy to work here'.

There were enough staff to meet people's needs consistently and keep them safe. There was a core team of staff who knew people well. Staff said 'The staff levels are very good, and we have enough time to spend quality time with people'.

Staff had access to regular refresher training as well as bespoke training to meet people's specific needs. Staff received regular supervision which provided opportunities for feedback on their performance and areas for development.

The registered manager provided strong leadership and staff understood their roles and responsibilities. Staff told us that the registered manager was supportive both personally and professionally.