Working at Bishops Manor
134 Jockey Road, Sutton Coldfield, B73 5PP
Operated by WT UK Opco 4 Limited
65 bedsNursing homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Compassionate leadership, stable staffing with no agency use, and positive culture, but delayed safeguarding reports and gaps in care records."
Safety & Risk
6/10
✓
Per 2019 comprehensive inspection: Good risk assessments and medicines audits but two safeguarding incidents not initially referred to local authority and some recording inconsistencies for pressure relief and catheters; Per 2022: Strong infection control assurances.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Positive person-centred culture where staff felt supported by management, shortlisted for National Care Award for Best Care Team.
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: No agency staff used, absences covered within the team, dependency tool determined levels with extra staff on memory care floor; people said plenty of staff available.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff received e-learning and face-to-face training including specialist memory care simulation and oral care training with props.
Management
8/10
✓
Per 2019 comprehensive inspection: Staff spoke highly of the management team with an open-door policy and called them compassionate; people and relatives spoke positively about leadership.
Programmes
7/10
✓
Per 2019 comprehensive inspection: Monthly activities programme using PAL tool, magic table tech, doll therapy, gardening, poetry, community trips, activity motivators per floor; Per 2022: Activities offered throughout home including for self-isolating.
Points to consider
A couple of concerns about possible harm were not reported to the council straight away, even though action was taken and reported later.
there were two incidents which had not been referred to the local authority at the time of occurrence.
Some care records had gaps in checks for pressure sores and catheters.
We did find some inconsistencies in some recordings to monitor risk around pressure relief and catheter care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews