Working at Bishops Gate
58 Springfield Road, St Leonards-on-Sea, TN38 0TZ
Operated by New Directions (Hastings) Limited
8 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Friendly approachable managers and positive team culture ensure strong safety, but unclear staff retention and no dedicated activities person hold it back."
Safety & Risk
8/10
✓
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Risk assessments included safety measures... Peoples safety was well managed and ongoing risks had been assessed and reviewed... Systems and processes were in place to review incidents and accidents.
Staff Culture
8/10
✓
Staff told us that they communicated well together, and that the management ensured they had the information they needed to provide person centred support. Staff were clear about their roles and responsibilities.
Staffing Levels
6/10
✓
There were sufficient staff to keep people safe, provide one-to-one support for people and to take part in activities. One relative said, 'Yes they do have enough staff. (The person) is on a one-to-one and he's always got someone there. There's always lots of staff when I go.'
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: An on-going training programme was in place to support staff; this included specific PWS training to ensure effective care for people. New staff received an induction and all staff received regular supervision and appraisals.
Management
8/10
✓
People and staff spoke warmly of the registered manager and their approach. One staff member said, 'They are very friendly and approachable. I can have a laugh with them, they have time for you, both of them. If I don't know anything, they'll explain it to me.'
Programmes
6/10
✓
Per 2017 comprehensive inspection: A varied activity programme was available for people. People had access to activities they enjoyed and were supported by staff to attend... these included amongst others, arts and crafts, individual work placements, shopping, bingo, trips out, aqua aerobics, pub night, Zumba, drums alive, spin and horse riding.
Points to consider
Staff numbers are enough for safety and one-to-one help, but no details on staff sticking around long-term or using few agency workers.
There were sufficient staff to keep people safe, provide one-to-one support for people and to take part in activities.
Varied activities like trips, classes, and horse riding make the day interesting, but no dedicated activities person or special innovative programmes.
Per 2017 comprehensive inspection: A varied activity programme was available... arts and crafts, individual work placements, shopping, bingo, trips out, aqua aerobics, pub night, Zumba, drums alive, spin and horse riding.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews