Working at Bishop's Cleeve Care Home

Workers lack training and checks for special diets and thick drinks, risking people choking.

Staff had not been suitably trained and assessed as being competent in managing people’s specialised dietary and fluid needs. This placed people at being exposed to the risk of choking.

Infection control like PPE use and medication records have gaps, putting people and staff at risk.

The management and use of personal protective equipment (PPE) by staff was not in line with government recommendations... Clear systems to record the positioning and management of people’s transdermal skin patches... were not being completed.

No permanent manager and weak oversight mean ongoing safety and care problems aren't fixed fast.

We found the provider’s oversight had not been sufficient or effective in supporting the interim manager to address the breaches of regulations and the issues raised in the warning notices issued at our last inspection.