Working at Bishop Herbert House
34 Globe Place, Norwich, NR2 2SG
Operated by Norse Care (Services) Limited
14 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported with good morale and passionate leadership, but basic activities without special programmes and some staffing workload pressures hold it back."
Safety & Risk
7/10
✓
Systems... to receive, record, store and administer medicines safely... Staff had undergone regular training with their competencies checked. Risks assessments... up to date.
Staff Culture
8/10
✓
Staff we spoke with were positive... felt they could approach the management team... I enjoy working here and feel supported. We all work together and support one another. Morale... good.
Staffing Levels
6/10
✓
The staffing level was flexible to meet people's needs. The registered manager used a dependency tool to work out the required number of staff and this was adjusted regularly.
Training & Dev
7/10
✓
Staff had training associated with people's specific... needs such as: Parkinson's, fluid and nutrition and peg feeding. Records... showed that staff received supervision, competency observations and appraisal meetings.
Management
7/10
✓
The management team were passionate and committed... accessible, supportive and had good leadership skills. Morale was good within the workforce.
Programmes
5/10
!
Staff supported people to pursue their interests... one person listening to music and reading... two people doing an activity... one person making jewellery... supported... to visit the cinema... gone out into the town.
Points to consider
Staffing covers needs with a flexible tool to check levels, but no staff say workloads feel easy or mention no agency temps.
Staff were available when people needed assistance... The staffing level was flexible to meet people's needs. The registered manager used a dependency tool...
Role includes basic activities like music, crafts, jewellery and outings to town or cinema, but no dedicated coordinator or special programmes.
one person was listening to music and reading the newspaper in the craft room, two people were doing an activity with a member of staff... one person was making jewellery... visit the cinema. Another two people had gone out into the town.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews