Working at Birtley House Nursing Home
Birtley House, Guildford, GU5 0LB
Operated by Eyhurst Court Limited
47 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Visible leadership, supportive staff and a friendly culture create a safe workplace, although occasional short-staffing and basic training are drawbacks."
Safety & Risk
7/10
✓
People's risks were identified, assessed and monitored safely. All aspects of medicines management were managed safely and people received their medicines as prescribed.
Staff Culture
7/10
✓
People considered the home was well-organised and commented on the pleasant working atmosphere amongst staff. One staff member said, 'The whole environment is so lovely to work in, so homely. Everyone is nice and friendly'.
Staffing Levels
5/10
!
Staffing levels were enough to meet people's needs. One person said, 'Sometimes they are short-staffed, but this doesn't stop them doing their job'.
Training & Dev
6/10
✓
Staff had completed a range of training including safeguarding, moving and handling, mental capacity and dementia. Staff received regular supervisions and had annual appraisals.
Management
7/10
✓
The directors of the provider and the registered manager provided a visible presence at the home. Staff felt well supported in their roles.
Programmes
6/10
✓
Activities were organised according to people's preferences and interests. One person said, 'There's an activity every single day... yoga and an exercise day... church choir... making cream, butter'.
Points to consider
Staff numbers are adequate most days but people say it's sometimes short-staffed.
One person said, 'Sometimes they are short-staffed, but this doesn't stop them doing their job. I wear a call bell all the time'.
Only standard training like safeguarding and dementia training with supervisions, no specialist courses or funded qualifications.
Staff had completed a range of training including safeguarding, moving and handling, mental capacity and dementia. New staff studied for the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews