Working at Birkinshaw Manor
Front Street West, Bedlington, NE22 5TT
Operated by Vital Care Services North East Limited
54 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Improved management and positive team culture with better morale, although high agency staff use sometimes affects care."
Safety & Risk
7/10
✓
Any safeguarding concerns were reported and investigated. ... Medicines were managed safely, and medicine records were up to date. ... Accidents and incidents were recorded and monitored.
Staff Culture
7/10
✓
Staff told us morale had improved and there was a good working team at the home. ... Staff and relatives praised the registered manager for their work in improving the home.
Staffing Levels
5/10
!
There were enough staff to support people with their care needs, although some people commented on the high use of agency staff. ... There was high use of agency staff to maintain levels.
Training & Dev
5/10
!
New staff were subject to an induction process and received regular supervision and competency checks to ensure they had the skills to provide effective care.
Management
7/10
✓
People, relatives and staff told us management of the home had improved significantly. Staff told us morale had improved and there was a good working team at the home.
Programmes
6/10
✓
The provider had acted on previous recommendations regarding ... activities at the home. Activities had improved and were praised by people, relatives and staff.
Points to consider
Staffing is adequate but relies heavily on agency workers, which sometimes affects care.
although some people commented on the high use of agency staff. ... this could sometimes effect care
Only standard induction and supervision mentioned, no specialist courses or funded qualifications.
New staff were subject to an induction process and received regular supervision and competency checks
Activities have improved with a coordinator but no specialist programmes or innovative approaches described.
Activities had improved and were praised by people, relatives and staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews