Working at Birkenhead Court

Risk assessments now held appropriate information... Staff demonstrated an understanding of what might constitute abuse and knew how to report any concerns. Accidents and incidents were recorded and reviewed.

Staff spoke positively about the support they received from the registered manager. One staff member told us how their opinions and observations were valued... The staff worked well together, worked as a supportive team.

People and their relatives we spoke with felt there was usually sufficient staff on duty... 'I have never seen a shortage of staff however there are times they are pushed.'

Staff received an induction in accordance with recognised standards for care. Staff had the appropriate skills and training... The training matrix confirmed that staff had achieved the required competencies.

The registered manager was open, approachable, reflective and a role model to the staff. Staff spoke positively about the support they received from the registered manager.

There was an activities timetable on display which included a range of options such as music therapy and films. We observed staff running an activity during the inspection.