Working at Birkdale Village Care Home
20 Crescent Road, Southport, PR8 4SR
Operated by SBS-Services Limited
20 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel valued in a friendly family-like culture with stable staffing and supportive management, but medicines safety issues and limited activities need attention."
Safety & Risk
5/10
!
Per 2019 comprehensive inspection: Issues found with one controlled drug stock balance and no recent medicines competency assessments for staff; some health and safety checks incomplete.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff said 'This is the best job I ever had' and described homely friendly team work; family-like atmosphere praised by relatives and professionals.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: People and staff told us there were enough staff to meet needs, no vacancies, agency used only rarely, and staff turnover is minimal.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: A variety of training was on offer and staff had mostly completed this, but some yearly refreshers were due; staff enrolled onto NVQs.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager was well-respected and led an open and diverse culture that promoted equality. Staff felt supported and involved in the development and delivery of the service.
Programmes
5/10
!
Per 2019 comprehensive inspection: Variety of activities offered every afternoon including entertainers and occasional trips out, led by activities coordinator.
Points to consider
Some problems tracking strong painkillers properly and staff not checked recently on giving medicines, plus overdue safety checks like fire drills.
When we checked the stock levels of three controlled drugs, we found issues with one of them... Staff giving out medicines had not had a recent assessment of their competencies... fire drill evacuation in 2019.
Only everyday activities like entertainers and trips out now and then, nothing special to make the job more interesting.
A variety of activities were still on offer, including regular visits by entertainers, although there had been fewer trips out.
Just standard training with some updates overdue, no specialist courses or extra development.
A variety of training was on offer and staff had mostly completed this, but some yearly refreshers were due.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews