Last updated: 10 February 2026
"Sufficient trained staff delivering person-centred care and meaningful activities, but no registered manager and safety gaps like poor testing and medication records hold it back."
The provider did not always ensure people... were tested in line with Public Health England (PHE) guidance for COVID-19... shortfalls in record keeping for topical and when required medicine administration.
There was an open and transparent culture among the staff team and staff felt confident to raise their concerns with senior leaders.
The provider deployed sufficient numbers of suitably trained staff across the service. Staff had time to support people in a person-centred way.
Staff had access to a wide range of training courses to enable them to fulfil their roles and responsibilities at work.
The service did not have a manager registered with the Care Quality Commission. The manager resigned after the inspection.
The provider deployed two activity coordinators... People told us they could access meaningful activities. We observed people enjoy recreational activities.
No permanent manager in place, the one there resigned right after the inspection.
The service did not have a manager registered with the Care Quality Commission. The manager resigned after the inspection.
Gaps in safety like not testing residents for COVID and incomplete medication records.
The provider failed to ensure people who lived at the service were tested in line with Public Health England (PHE) guidance for COVID-19... Staff did not always maintain complete and accurate record keeping in relation to the administration of people's topical medicines.
Poor oversight from leaders, as governance systems missed the problems found in the inspection.
The providers governance systems had not highlighted the shortfalls we have reported about... Failures identified... demonstrated the provider did not ensure effective governance systems were in place.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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