Working at Birkdale Tower Care Home
8 Oxford Road, Southport, PR8 2JR
Operated by Sandstone Care North West Limited
55 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Sufficient trained staff delivering person-centred care and meaningful activities, but no registered manager and safety gaps like poor testing and medication records hold it back."
Safety & Risk
4/10
!
The provider did not always ensure people... were tested in line with Public Health England (PHE) guidance for COVID-19... shortfalls in record keeping for topical and when required medicine administration.
Staff Culture
6/10
✓
There was an open and transparent culture among the staff team and staff felt confident to raise their concerns with senior leaders.
Staffing Levels
6/10
✓
The provider deployed sufficient numbers of suitably trained staff across the service. Staff had time to support people in a person-centred way.
Training & Dev
6/10
✓
Staff had access to a wide range of training courses to enable them to fulfil their roles and responsibilities at work.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. The manager resigned after the inspection.
Programmes
6/10
✓
The provider deployed two activity coordinators... People told us they could access meaningful activities. We observed people enjoy recreational activities.
Points to consider
No permanent manager in place, the one there resigned right after the inspection.
The service did not have a manager registered with the Care Quality Commission. The manager resigned after the inspection.
Gaps in safety like not testing residents for COVID and incomplete medication records.
The provider failed to ensure people who lived at the service were tested in line with Public Health England (PHE) guidance for COVID-19... Staff did not always maintain complete and accurate record keeping in relation to the administration of people's topical medicines.
Poor oversight from leaders, as governance systems missed the problems found in the inspection.
The providers governance systems had not highlighted the shortfalls we have reported about... Failures identified... demonstrated the provider did not ensure effective governance systems were in place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews