Working at Birkdale Residential Home

Managers do not review accidents or share lessons learned from them with staff to prevent repeats.

no evidence of learning from accidents, incidents or safeguarding’s being shared with the staff team as a means of reducing the likelihood of recurrence.

Safeguarding concerns take too long to report, like 14 days in one case, and risks are not updated after falls or bruising.

The provider took 14 days to raise a safeguarding concern when they could no longer safely support 1 person. The provider also took 5 days to raise a safeguarding concern when unexplained bruising was found on another person.

Training records were outdated and did not track what staff had completed until after the inspection.

the provider’s training matrix had not been updated since May 2025 and did not reflect all the training staff had received. The registered manager updated the training matrix after our site visit