Working at Birdscroft Nursing Home

Managers checks miss problems like incomplete risk plans and infection risks, so quality oversight is patchy.

quality assurance processes... did not always identify areas for improvement including potential infection risks and environmental issues.

Staff numbers drop in the afternoons, leaving less time for chats with residents beyond basic care.

a reduction from 6 staff to 5 in the afternoons meant they had little time to interact socially with people.

Some risk plans lack details on handling dangers, and there are infection control slips like bad smells and poor laundry setup.

Some risk assessments lacked information for staff about ways in which those risks should be mitigated... strong unpleasant odours... limited space in the laundry area made it difficult to separate bags containing clean and soiled laundry.