Working at Birchy Hill Care Home
Birchy Hill, Lymington, SO41 6BJ
Operated by Angel Care plc
70 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Friendly culture, supportive management and varied activities programmes stand out, but staffing shortages on nights and agency use are concerns."
Safety & Risk
7/10
✓
2020 targeted inspection: Assured service following safe infection prevention and control procedures; per 2018: Risks well managed, safeguarding effective, medicines generally managed effectively with minor issues addressed.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff told us they felt well supported with a clear system of supervision meetings and annual appraisals; 'It's a good place to work in'.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: There were enough staff employed to meet people's needs but one member of staff told us 'There is not enough staff at times...the nights are the worst' and the service had two agency care workers working.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff received a range of quality training which they found effective, useful and well delivered including specialised training such as end of life care, catheterisation and Dysphagia training.
Management
7/10
✓
Per 2018 comprehensive inspection: There was an open, honest, friendly culture and people told us they had confidence in the management team and the staff which they said were approachable and respected.
Programmes
8/10
✓
Per 2018 comprehensive inspection: Head of leisure organised varied programme including Namaste Care with trained champions, pet therapy (donkeys, dogs, chickens), intergenerational projects with university and school, community outings.
Points to consider
Staffing is adequate but nothing special, sometimes short staffed especially on nights, and they use agency workers.
one member of staff told us, 'There is not enough staff at times...the nights are the worst.' ... During our inspection the service had two agency care workers working.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews