Working at Birchwood Residential Care Home
406 Clayhall Avenue, Ilford, IG5 0TA
Operated by Sanctuary Care Limited
44 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Visible approachable manager, positive culture and low staff turnover, but standard training and activities without specialist programmes."
Safety & Risk
7/10
✓
Staff knew how to identify and report incidents of abuse. Medicines were being managed safely. Incident records showed issues were addressed quickly and investigated with analysis of themes and trends.
Staff Culture
8/10
✓
There was a positive culture at the service and people benefited from being supported by happy staff which was reflected in the atmosphere at the service. Staff told us they enjoyed their job.
Staffing Levels
7/10
✓
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. We reviewed the staff rota, which confirmed there were enough suitably experienced, skilled and qualified permanent staff deployed.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Records showed staff completed a programme of mandatory training and refresher courses to effectively perform their role. Staff received regular supervision.
Management
8/10
✓
The registered manager was visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The service had an activities co-ordinator and volunteers supported people with activities during the weekend. There was a variety of events such as exercise sessions, events in the local community and hobby groups.
Points to consider
Training is standard mandatory stuff and supervisions, no specialist courses or funded qualifications to build your career.
Per 2019 comprehensive inspection: Records showed staff completed a programme of mandatory training and refresher courses to effectively perform their role.
Activities coordinator runs regular events like exercise and community outings, but no specialist programmes or creative innovations to vary the workday.
Per 2019 comprehensive inspection: The service had an activities co-ordinator ... variety of events. For example, exercise sessions, events in the local community and hobby groups.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews