Working at Birchwood House Rest Home
Stockland Green Road, Tunbridge Wells, TN3 0TU
Operated by Malvirt Limited
38 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Staff feel well-supported by brilliant managers in a family atmosphere with enough staff on duty, but activities are basic without specialist programmes."
Safety & Risk
8/10
✓
We were assured that the provider was using personal protective equipment effectively and safely, accessing testing for people and staff, and promoting safety through the layout and hygiene practices. (2021)
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff told us 'There is a family feel to the service. We help everyone and we get on well with each other.' 'It is very nice to work here; there is a good atmosphere.'
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: There were enough staff on duty who knew people well... Staff told us 'there's enough staff to help everyone. We do not feel rushed and we give people time.'
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: The provider had a comprehensive induction and training programme... Training was arranged to support staff to meet people's specific needs, including dementia, stroke awareness and epilepsy.
Management
8/10
✓
Per 2018 comprehensive inspection: Staff told us 'Both the registered manager and provider are brilliant, we are well-supported by them.' The registered manager operated an open and transparent culture.
Programmes
6/10
✓
Per 2018 comprehensive inspection: An activities plan was in place and included visits from outside entertainers. During our inspection, eight people enjoyed taking part in a quiz. People planned to go on a day trip.
Points to consider
Varied basic activities like quizzes, trips and entertainers run by a coordinator, but no specialist programmes or creative innovations to make the job more fulfilling.
An activities plan was in place and included visits from outside entertainers; eight people enjoyed taking part in a quiz; people planned to go on a day trip. (2018)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews