Working at Birchwood House
97 Browning Road, London, E12 6RB
Operated by Liaise (London) Limited
7 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Supportive management, positive team culture and strong safety, but gaps in staff training on key topics like safe eating and drinking."
Safety & Risk
7/10
✓
Per 2022 targeted inspection: People were protected from the risks associated with a fire outbreak and the spread of infection.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Staff told us they were treated equally. One staff member said, 'We work together with everything and link together as a team.'
Staffing Levels
5/10
!
Per 2022 targeted inspection: There were enough staff on duty to be able to support people in the event of an emergency.
Training & Dev
4/10
!
Per 2020 comprehensive inspection: Records showed that not all staff were up to date with several training courses relevant to the people they worked with, such as 36% of staff were not up to date with safe eating and drinking.
Management
6/10
✓
Per 2020 comprehensive inspection: Staff spoke positively about the management. One staff member said, 'I feel supported in my role.'
Programmes
5/10
!
Per 2020 comprehensive inspection: Activities included cinema, arts and crafts, swimming, pub trips and social groups.
Points to consider
Some staff not up to date with key training like safe eating and drinking and insulin administration.
Per 2020 comprehensive inspection: 36% of staff were not up to date with safe eating and drinking and 29% were not up to date with insulin administration.
Staffing levels adequate but bank staff used to cover absences.
Per 2020 comprehensive inspection: The provider had their own bank of staff which the home could access when needed to cover staff absences.
Varied basic activities like arts, crafts, cinema and swimming but no dedicated coordinator or specialist programmes.
Per 2020 comprehensive inspection: Activities included cinema, arts and crafts, swimming, pub trips and social groups.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2020
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews