Working at Birchwood House

Management team changes have left the home unsettled with weaker oversight.

There had been changes within the management team and the home had experienced an unsettled time.

High staff turnover and some agency workers mean the team lacks stability.

The service had experienced a high turnover of staff in recent months and some agency staff were supporting the rota.

Some risks like unsecured items in bedrooms, hot pipes, and missing instructions for certain medications weren't managed well.

There were some potential risks and hazards in people's bedrooms. For example, items stored high and unsecured. There were hot pipes exposed under a wash hand basin in two bathrooms. Some recently prescribed medicines administered on an 'as required basis' did not have protocols in place.