Working at Birchwood Grange Nursing Home

People were safeguarded from abuse and avoidable harm. Medicines were safely managed. Staff completed training and were knowledgeable about infection prevention and control.

There was a positive and open culture at the service. Regular staff meetings took place. Staff told us that this enabled them to share ideas and discuss pertinent issues.

We saw there were enough qualified and competent staff to safely support people. The registered manager told us, and rotas confirmed there were sufficient number of staff on each unit both day and night.

People were supported by trained staff and records showed they received the training they needed to meet people's needs. One member of staff told us, 'The training is very good, we have a mixture of face to face and online.'

Staff spoken with described the manager in complimentary terms such as, 'responsive', 'caring' and 'supportive.'

There was a varied programme of planned activities, such as singers, karaoke, bingo, artwork and exercise. People enjoyed trips outside the home such as a local pub meal, places of interest and a garden centre for coffee.