Working at Birchwood Court Residential Care Home
Seaside Lane, Peterlee, SR8 3XZ
Operated by Sanctuary Care Limited
43 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive staff culture, but basic resident-led activities and adequate staffing hold it back."
Safety & Risk
7/10
✓
Systems and processes were in place to keep people safe from the risk of abuse. Staff had received training around identifying abuse and knew what steps to take to keep people safe.
Staff Culture
7/10
✓
Staff feedback detailed how much they enjoyed working at the home and with the registered manager. One staff member said, 'Care is very person-centred. I feel all staff have the best interests of the residents at heart.'
Staffing Levels
6/10
✓
Staff were safely recruited and there was enough suitably qualified staff on duty to support people.
Training & Dev
6/10
✓
Staff received regular training and supervisions. New staff were provided with a comprehensive induction which included the Care Certificate.
Management
7/10
✓
Staff had regular team meetings and could approach the registered manager with suggestions. A staff member said, 'Any issues or suggestions raised are certainly listened to and if possible actioned accordingly. Feedback is always given, and regular supervisions are undertaken.'
Programmes
4/10
!
Residents at Birchwood Court like to feel included and some like to organise and host their own activities such as bingo, quizzes or dominos sessions.
Points to consider
No activities coordinator or specialist programmes, so the role involves mostly basic games like bingo and quizzes organised by residents.
Residents at Birchwood Court like to feel included and some like to organise and host their own activities such as bingo, quizzes or dominos sessions.
Staffing is adequate but nothing special, with no details on stable team or low agency use.
There was enough staff to safely support people.
Only standard training like the Care Certificate and supervisions, no specialist courses or funded qualifications.
Staff received regular training and supervisions. New staff were provided with a comprehensive induction which included the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews