Working at Birchmere Mews
1270 Warwick Road, Solihull, B93 9LQ
Operated by Willowbrook Healthcare Limited
63 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported by approachable managers and communicate well, but minor gaps in medication records and no details on staff retention hold it back."
Safety & Risk
6/10
✓
Safeguarding concerns were effectively managed. There had been one safeguarding incident relating to a medicine error... However, we found stock levels had not always been accurately recorded
Staff Culture
7/10
✓
Staff said they felt supported by the manager and deputy saying 'They are both really approachable you can go to them with anything they always listen'; Staff communicated effectively with each other
Staffing Levels
6/10
✓
There were enough staff at the home to meet people needs. Staff told us there was always a staff member in the communal lounge and dining areas
Training & Dev
6/10
✓
Staff received an induction when they started work at the service... Staff completed annual refresher training to update their knowledge. The registered manager had identified a number of staff who needed this refresher training which was planned
Management
7/10
✓
Staff said they felt supported by the manager and deputy saying 'They are both really approachable you can go to them with anything they always listen'
Programmes
6/10
✓
People had access to a variety of social activities they enjoyed. On the day of our visit people took a part in a quiz and participated in a gentle exercise session... Local nursery school children visited the home every week
Points to consider
Staff numbers are enough to meet needs, but no details on staff retention or agency worker use
There were enough staff at the home to meet people needs
Only standard induction and refresher training, with some staff needing catch-up training
The registered manager had identified a number of staff who needed this refresher training which was planned
Minor gaps in medication record-keeping like inaccurate stock levels
we found stock levels had not always been accurately recorded. The registered manager told us this would be addressed with immediate effect
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews