Working at Birchmere Mews
1270 Warwick Road, Solihull, B93 9LQ
Operated by WT UK Opco 3 Limited
63 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported by approachable managers in a good atmosphere, but staff retention lacks strength and training is only standard."
Safety & Risk
6/10
✓
Safeguarding concerns were effectively managed. There had been one safeguarding incident relating to a medicine error which the registered manager had recorded, investigated and referred. However, we found stock levels had not always been accurately recorded
Staff Culture
7/10
✓
Staff said they felt supported by the manager and deputy saying 'They are both really approachable you can go to them with anything they always listen'. A visitor told us, 'There is a good atmosphere here'
Staffing Levels
6/10
✓
There were enough staff at the home to meet people needs. Staff told us there was always a staff member in the communal lounge and dining areas
Training & Dev
6/10
✓
Staff received an induction when they started work at the service. This included, face to face training and working alongside other more experienced members of staff to understand people's individual needs. Staff completed annual refresher training
Management
7/10
✓
Staff said they felt supported by the manager and deputy saying 'They are both really approachable you can go to them with anything they always listen'
Programmes
6/10
✓
People had access to a variety of social activities they enjoyed. On the day of our visit people took a part in a quiz and participated in a gentle exercise session accompanied with music. Local nursery school children visited the home every week
Points to consider
Staffing is enough to meet needs but nothing special, no details on low agency use or staff sticking around long-term.
There were enough staff at the home to meet people needs
Only standard induction and refresher training, no specialist courses or funded qualifications.
Staff received an induction when they started work at the service... Staff completed annual refresher training to update their knowledge. The registered manager had identified a number of staff who needed this refresher training which was planned
Regular activities like quizzes, exercise, and nursery visits, but no specialist programmes or innovative approaches.
People had access to a variety of social activities they enjoyed. On the day of our visit people took a part in a quiz and participated in a gentle exercise session... Local nursery school children visited the home every week
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews