Working at Birchmere House
1270 Warwick Road, Solihull, B93 9LQ
Operated by Willowbrook Healthcare Limited
76 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and a supportive culture where staff feel valued and listened to, although staffing lacks long-term stability and training covers only basics."
Safety & Risk
8/10
✓
2022 targeted inspection: All assured effective - PPE used safely, testing, shielding/distancing, outbreak management, premises hygiene/layout, up-to-date policy, staff vaccination compliance.
Staff Culture
7/10
✓
Per 2018 inspection: Staff said 'team work is good, we support each other', 'nice place to work', 'feel valued and listened to'; morale improved with open communication.
Staffing Levels
6/10
✓
Per 2018 inspection: Enough staff to meet needs timely with 12 on duty for 53 residents; agency use significantly reduced after recruitment priority. 2022: Measures in place to mitigate COVID-19 staff pressures.
Training & Dev
6/10
✓
Per 2018 inspection: New staff received Care Certificate and induction; face-to-face training improved; regular supervision and appraisals; encouraged towards qualifications.
Management
7/10
✓
Per 2018 inspection: Staff described registered manager as approachable with open door policy, supportive, and promoting open transparent culture; staff felt listened to and valued.
Programmes
6/10
✓
Per 2018 inspection: Activities coordinator provides varied programme including daily outings, art classes, music recitals, exercise, manicures, minibus trips to community.
Points to consider
Staffing is adequate now with less agency after hiring more, but no details on long-term team stability or light workloads letting you give unhurried care.
Per 2018: 'recruiting new staff had been one of the provider's priorities over the previous six months... use of agency staff had been significantly reduced'
Training covers basics like inductions and supervisions, but no funded specialist courses or career development paths mentioned.
Per 2018: 'New staff also completed the Care Certificate... Staff told us they had opportunities and were encouraged to work towards nationally recognised qualifications'
Activities programme has variety like trips and classes with a coordinator, but nothing specialist or innovative to make the job more creative.
Per 2018: 'Planned activities included daily outings... individual art classes, flute recitals, Indian exercise classes, IT tutorials and an African drum workshop'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews