Working at Birchlands Care Home

Staff received safeguarding training and were able to describe indicators of abuse and how to report any concerns. There were robust systems for the storage, recording, administration and disposal of medicines.

Staff told us there was good team work and a willingness to be flexible for the benefit of people.

Our observations indicated there was sufficient staff to meet people's needs and staff were not unduly rushed. The provider used agency staff occasionally when required.

The provider conducted very comprehensive competency assessments to check staff understanding and skills in up to 35 aspects of care, depending on their role. Staff received supervision and appraisal.

Staff told us they felt supported. One commented that managers were, 'Approachable if you have any problems.'

The provider employed an activities co-ordinator... We observed care staff engaging people in activities, such as games and nail care. Staff supported people to access facilities in the community, such as the local pub and cinema.