Working at Birchams Grange
Clenchers Lane, Ledbury, HR8 1RW
Operated by E.C. Investments (Gloucestershire) Limited
29 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel well-supported and valued by approachable management with a positive culture, but gaps in topical medicines records and standard training need attention."
Safety & Risk
6/10
✓
Systems and procedures were in place designed to ensure people received their medicines safely but staff did not maintain accurate records for topical medicines.
Staff Culture
7/10
✓
Staff felt well-supported by an approachable management team who were willing to listen to their views. Staff spoke about people's care with enthusiasm and felt valued.
Staffing Levels
6/10
✓
Staff felt the current staffing levels and staff skills mix enabled them to safely meet people's needs. We saw there were enough staff on duty.
Training & Dev
6/10
✓
New staff underwent the provider's induction programme... Staff received ongoing training... regular one-to-one meetings with the management team.
Management
7/10
✓
Staff felt well-supported and valued by the management team; approachable management team who were willing to listen to their views.
Programmes
6/10
✓
People had support to participate in social and recreational activities including fun exercise classes, group games, poetry sessions, visits from local nursery and school, and trips.
Points to consider
Staffing levels are enough to meet needs safely, but no details on low staff turnover or minimal agency use.
We saw there were enough staff on duty to respond to people's needs and requests without unreasonable delays.
Only standard induction and ongoing training with supervision, no specialist courses or funded qualifications.
New staff underwent the provider's induction programme to help them understand their roles... Staff received ongoing training... regular one-to-one meetings.
Gaps in recording when skin creams and ointments were applied, though medicines otherwise managed well.
Staff did not maintain accurate and complete records regarding the application of people's topical medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews