Last updated: 9 February 2026
"Supportive management, innovative training and excellent staff morale, although a few vacancies were covered by the team."
Safe procedures for the ordering, receipt, storage and administration of medicines... Risks assessed and plans in place... safeguarding training and staff aware of procedures... suitable numbers of staff on duty.
Staff felt extremely well supported and morale was good... ever present shared sense of purpose... morale and motivation in the staff team was excellent... 'I'm very happy working here, it's well run and like a family'.
There were suitable numbers of staff on duty... gaps in staffing rotas were picked up by staff... did not need to employ agency... small number of staff vacancies which had been recruited into.
Training was provided which was innovative and imaginative... dementia 'virtual tour bus' experience... bespoke training by a specialist behaviour support service... regular supervision and appraisals.
People, staff and relatives spoke highly of the registered manager and senior staff... passionate advocate... inclusive management style... staff felt very well supported by the management team who they described as accessible, supportive and flexible.
'early birds' and 'night owl' activity sessions... 'Tipple and nibble club'... staff brought dogs, babies... visited by miniature Alpacas... dementia friendly cinema screenings... community coffee mornings.
A few empty positions that staff covered by helping each other, no agency needed.
There were a small number of staff vacancies which had been recruited into and appropriate checks... were taking place before they could start work.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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