Working at Birch Heath Lodge

No permanent manager in place yet, and oversight systems miss care gaps like missed repositioning or wound care.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 months... Systems were not sufficiently robust to alert senior staff when care delivery was missed.

Staffing feels stretched some days, so people have to wait and staff rush at times.

'Some days there is enough staff, some days it seems short.'... 'Staffing maybe a bit stretched at times.'

Medication errors and gaps in risk records mean some people miss their meds or care checks.

When we completed checks on medication, we observed that the date on one medication had expired. Medication stock control checks had not identified an incorrect count for a medication. This meant that a person had not received their prescribed medication.