Last updated: 10 February 2026
"Staff feel supported with good training and engaging activities, but no registered manager and safety gaps like poor wound care hold it back."
Systems to monitor risk and provide effective support were not robust. We found gaps in records for people's repositioning... inconsistencies in fluid records... Wound management was not managed effectively.
Staff spoke positively about the management team and felt supported to develop in their roles.
We received mix responses from people and relatives regarding staffing levels... Comments included, 'Some days there is enough staff, some days it seems short.' and, 'You can't expect them [staff] to come just like that.'
Staff received on-going training and development to support them in their roles.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 months and had submitted an application to register.
The service was actively working with external groups to introduce new activities and interests for the people. This included choir groups and a social prescriber working to reduce isolation and support mental health well-being with people.
No permanent manager in place yet, and oversight systems miss care gaps like missed repositioning or wound care.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 months... Systems were not sufficiently robust to alert senior staff when care delivery was missed.
Staffing feels stretched some days, so people have to wait and staff rush at times.
'Some days there is enough staff, some days it seems short.'... 'Staffing maybe a bit stretched at times.'
Medication errors and gaps in risk records mean some people miss their meds or care checks.
When we completed checks on medication, we observed that the date on one medication had expired. Medication stock control checks had not identified an incorrect count for a medication. This meant that a person had not received their prescribed medication.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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