Working at Birch Green Care Home
Ivydale, Skelmersdale, WN8 6RS
Operated by Prime Life Limited
74 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Supportive leaders and a positive culture where staff feel valued and trained well, but agency staff use and standard activities hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Managers investigated incidents thoroughly. Staff managed medicines well.
Staff Culture
7/10
✓
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff said they felt listened to and were proud to work as part of a wider team.
Staffing Levels
6/10
✓
The provider used a staffing dependency tool to make sure there were enough staff to meet people’s needs. The provider tried to make sure that staff teams were consistent and used the same agency staff from 1 agency.
Training & Dev
7/10
✓
Managers made sure staff received training and regular appraisals. Staff were encouraged to undertake their NVQs and benefitted from 1 to 1 supervision meetings and an appraisal twice a year.
Management
8/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff said managers were approachable, and they fostered an open-door culture. They worked alongside staff during care tasks.
Programmes
6/10
✓
The service employed a well-being team, and we observed a range of activities. Activities co-ordinators supported people to visit the local community and go for walks. They provided stimulation through activities within the home.
Points to consider
Staffing levels are adequate with enough skilled staff, but they use some agency workers from one agency so shifts aren't always fully permanent.
The provider tried to make sure that staff teams were consistent and used the same agency staff from 1 agency.
There are activities coordinators providing outings, walks and home stimulation, but no specialist programmes or innovative approaches mentioned.
Activities co-ordinators supported people to visit the local community and go for walks. They provided stimulation through activities within the home and supported people to exercise when safe to do so.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews