Working at Birch Abbey

Several incidents were logged where medications, such as paracetamol, were administered without the required 4-hour gap between doses.

Some staff members told us they did not feel appreciated and felt the management team had been dismissive when they raised concerns relating to their own mental health.

The provider did not always make sure there were enough qualified, skilled and experienced staff. They did not always make sure staff received effective support, and development.

moving and handling training was overdue for several members of staff.

Some staff felt unappreciated and unsupported by management, and a high turnover in leaders had contributed to low staff morale.

During our inspection, the recently appointed activities coordinator resigned, which resulted in inconsistencies in the availability of activities.