Last updated: 9 February 2026
"Staff feel motivated in a positive culture with supportive management, but staffing dips on evenings and weekends plus thickener issues hold it back."
However, the provider had not identified issues regarding the administration of one person's thickener. We recommend the provider reviews their systems and processes for the management of thickeners.
Staff were motivated in their roles and said they felt confident in raising concerns and that the culture of the service was positive and open. One staff member told us, 'It is a great place to work and all the staff are really friendly.'
There were enough staff deployed to meet people's needs safely. However, we received mixed feedback from people and their relatives regarding staffing levels, particularly on evenings and weekends.
Per 2018 comprehensive inspection: Staff were trained and supported to ensure they had the skills and knowledge to meet people's needs. They told us the training was good and relevant to their role.
A new home manager had recently been appointed and staff spoke positively of the support they received from management. Comments included, '[The manager] is brilliant, they have only been in post a few weeks, but they are supportive.'
On the day of our inspection, there was a comprehensive activity programme taking place, which people were engaged in. The activities co-ordinator knew people well and was motivated in their role.
Staffing levels are enough for safety but people sometimes have to wait for help on evenings and weekends.
we received mixed feedback from people and their relatives regarding staffing levels, particularly on evenings and weekends.
There were issues spotting problems with giving thickeners to one person.
the provider had not identified issues regarding the administration of one person's thickener.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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