Working at Bilton House
5 Bawnmore Road, Rugby, CV22 7QH
Operated by The Rugby Free Church Homes For The Aged
39 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Staff feel supported by an approachable manager with good training and low staff turnover, although activities and programmes are less developed."
Safety & Risk
7/10
✓
Staff received safeguarding training and were confident reporting concerns. Medicines were ordered, stored and administered safely. Risks assessed with guidance; minor gaps like one falls assessment fixed promptly during inspection.
Staff Culture
8/10
✓
Staff spoken with enjoyed working at Bilton House and told us the registered manager was approachable and supportive. One staff member said, 'I am proud to work at Bilton House.'
Staffing Levels
7/10
✓
People received consistent care, as some of the staff had worked at Bilton House a number of years, so knew them well, and there were enough staff to meet their needs. We don't really have a high turnover of staff.
Training & Dev
8/10
✓
Staff received specialised, face to face training on caring for people with a dementia, Parkinson's disease and fire safety. Staff spoken with gave positive feedback about the training and learning they achieved as a result.
Management
8/10
✓
The registered manager had an inclusive, 'hands on approach' and 'open door' policy... Staff spoken with enjoyed working at Bilton House and told us the registered manager was approachable and supportive.
Programmes
6/10
✓
A range of activities was available... baking, cooking, arts, crafts and a scrabble club. Regular coffee mornings and annual events included a bonfire party, Easter themed day and summer garden party.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews