Working at Bilton Hall Nursing Home
Bilton Hall Drive, Harrogate, HG1 4DW
Operated by Ultimate Care Limited
60 bedsNursing homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Strong training, positive culture among permanent staff and engaging activities, but high agency use and inconsistent safety records hold it back."
Safety & Risk
3/10
✕
Some potential risks were identified during the assessment. There were inconsistent processes for recording the use of emollient and barrier products and thickening agents.
Staff Culture
6/10
✓
Staff told us the quality of the service had improved over the last few months. Staff spoke positively about the permanent staff and told us they were kind, caring and attentive.
Staffing Levels
3/10
✕
People provided us with mixed feedback about staffing levels and did comment on the high level of agency staff which had been in place. Feedback from people and relatives about staffing levels was mixed.
Training & Dev
6/10
✓
Staff spoke positively about training. They said they had enough training to meet people's needs and the quantity and quality of training had improved over recent months. Staff confirmed they had supervisions and competency checks.
Management
4/10
!
Relatives spoke about changes in management, however, there was now a new permanent manager and deputy manager in post. Staff spoke positively about the management team.
Programmes
6/10
✓
There was an activities schedule in place including activities with people on a one-to-one basis. People had access to activities, including animal therapy, keep fit classes and one-to-one activities.
Points to consider
High agency staff and mixed views on levels mean shifts can feel rushed at times.
People provided us with mixed feedback about staffing levels and did comment on the high level of agency staff which had been in place.
Gaps in recording things like fire drills, repositioning, and skin creams mean safety paperwork isn't fully reliable.
Some recording issues identified, such as the lack of robust fire drill recordings and the lack of clear repositioning records... inconsistent processes for recording the use of emollient and barrier products.
New managers are positive but their checks missed some risks and records, so oversight has gaps.
We noted though that the provider’s audits had not identified all the issues we found during the assessment... Some issues with recording were identified and these had not been highlighted by the provider’s governance procedures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews