Last updated: 9 February 2026
"Effective leadership and supportive staff culture, but staffing shortages at busy times slow call bell responses and limit activities engagement."
We were assured that the provider was using PPE effectively and safely. We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
Per 2019 comprehensive inspection: Staff felt comfortable to raise issues and felt they were well supported and listened too.
Per 2019 comprehensive inspection: People told us they felt safe, but some had concern about the staff's responsiveness to call bells. One person told us, "The trouble is they haven't got enough; they could do with more staff."
Per 2019 comprehensive inspection: Staff were supported in their employment, completing a detailed induction and received ongoing training and development, supervision and annual appraisal.
Per 2019 comprehensive inspection: The registered manager was visible, approachable and inclusive and led by example.
Per 2019 comprehensive inspection: Social activities were planned, and there were designated activity coordinators, who provided regular activity. The scope of activity was being improved upon.
Enough staff overall but not enough at busy times like mornings and weekends so sometimes hard to respond quickly to call bells.
One person told us, "The trouble is they haven't got enough; they could do with more staff. Like this morning, I had my breakfast and then I wanted to use the toilet, but it was a bit of trouble getting someone to help me." Another said, "There are not enough staff at weekends."
Activities programme exists with a coordinator but care staff too busy to help much so engagement is limited.
We observed activities taking place, but most people needed a lot of support to engage and this was difficult for activity staff without the support of care staff who were busy helping people with their personal care.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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