Working at Bilney Hall

Enough staff overall but not enough at busy times like mornings and weekends so sometimes hard to respond quickly to call bells.

One person told us, "The trouble is they haven't got enough; they could do with more staff. Like this morning, I had my breakfast and then I wanted to use the toilet, but it was a bit of trouble getting someone to help me." Another said, "There are not enough staff at weekends."

Activities programme exists with a coordinator but care staff too busy to help much so engagement is limited.

We observed activities taking place, but most people needed a lot of support to engage and this was difficult for activity staff without the support of care staff who were busy helping people with their personal care.