Working at Bigwig House

Effective safeguarding systems, staff confident in reporting; risk assessments, safe medicines with audits and competency checks, incidents monitored and discussed for learning.

Several staff had worked at the service for seven years creating a 'family' atmosphere; staff felt valued, well supported, proud, and part of a close team with an open door policy.

There were enough staff to support people's needs; the service was fully staffed and agency staff were only occasionally used, to cover for sickness or annual leave, always previously known staff.

Staff received training in Positive Behavioural Support (PBS), Makaton, induction, regular updates, supervision, and competency assessments; staff said 'Green Light provides quality training'.

Staff were positive about the management of the service and told us the registered manager was supportive and approachable; there was a clearly defined management structure and regular oversight from senior management.

Personalised activity plans included drama, hiking, swimming, kayaking, gym, volunteering, paid jobs, discos, themed parties, festivals, holidays, and achievements like climbing Snowdon and bike riding, with no major incidents for over two years.