Working at Bhakti Shyama Care Centre

Risks to people and the environment were assessed and managed which helped to keep people safe from harm. There was a process in place for recording and reporting on any incidents and accidents that occurred.

Staff meetings were held every month. These were an opportunity for the registered manager to pass on any relevant or important information to the staff team and for them to provide feedback or give their views.

A training matrix in place which showed that staff had been given training in a number of areas relevant to their role. A supervision matrix was in place so the provider could monitor staff supervision which were being done every two months.

Robust governance procedures were in place which meant the registered manager had good oversight into all aspects of the service. These included regular audits, clinical meetings and observations of practice.