Working at BH Residential Care Home

One person missed doses of their prescribed medicines as there was no stock available, this placed them at risk of harm.

The home was currently using a high number of agency staff to cover shortfalls in staffing numbers.

We also identified issues with training completion and the recording of this. One staff member was listed as having completed all of the 53 courses in March 2024. However, they only commenced employment in July 2024.

The home had undergone numerous managerial changes since registering with CQC, which had clearly impacted on consistency. At the time of assessment, the current manager was the fourth within 20 months.

People told us there was little in the way of activities, with them largely having to amuse themselves or buy their own things to do. The home did have an activity schedule but we did not see evidence this had been followed.