Last updated: 10 February 2026
"Strong leadership and a happy, supported team, but gaps in behaviour risk management and no details on staff retention."
We found one person had ten recorded events of aggression, but no behaviour monitoring care plan or risk assessment in place. Some recording of people's behaviours required strengthening.
Staff we spoke with told us they enjoyed working for the service and were happy. They had confidence in the management team and felt supported by them. Comments included, 'We are appreciated and were thanked with an increase in pay, wine, chocolates and hampers'
There were enough staff to meet people's needs. The provider used a dependency tool to calculate the numbers of staff needed based on people's support requirements.
The registered manager operated an open-door policy. Staff we spoke with told us they enjoyed working for the service and were happy. They had confidence in the management team and felt supported by them. Comments included, 'The leadership is brilliant.'
Staff numbers are enough to meet resident needs safely, but no details on staff retention or agency use.
There were enough staff to meet people's needs.
Risk management has gaps like missing behaviour plans for residents with repeated aggression and weak recording of minor incidents.
we found one person had ten recorded events of aggression, but no behaviour monitoring care plan or risk assessment in place. We recommend the provider strengthens their systems in place for the monitoring of people's behaviours.
AI Generated
Last inspected: February 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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