Last updated: 9 February 2026
"Staff feel valued and supported by managers with strong safety practices, but basic activities mean mostly routine personal care."
People were safe... Staff understood how to manage identified risks... People received their medicines safely... Learning from accidents and incidents was used to help the service improve.
Staff were valued by managers... 'The management here is different. If you tell them something they act on it.' 'You can speak up and they are always checking on us.'
There were enough suitably skilled and experienced staff to support people... 'They are well staffed.' 'Always someone here.'
Staff received relevant training... updated their training and attended refresher courses... received support in the form of one to one meetings.
The registered manager had the necessary skills and experience... Staff were well supported and valued by managers. 'The management team are very supportive.'
People were supported to take part in a wide range of activities such as games and quizzes and arts and crafts sessions. A musical entertainer visited... programme with something going on all day.
Only basic activities like games, quizzes, arts and crafts, and music sessions, so the role is mostly routine personal care with limited variety.
games and quizzes and arts and crafts sessions. A musical entertainer visited the service regularly to perform for people... I am never bored. I have puzzles, word search... piano music with a sing song.
Only standard training and refreshers with some supervision, no specialist courses or funded qualifications for career growth.
Staff received relevant training to help them meet people's needs. They updated their training and attended refresher courses... Staff received support in the form of one to one meetings.
Staffing is adequate to meet needs but nothing special, no info on retention or workloads allowing unhurried personalised care.
There were enough staff to support people. The numbers and skills of staff on duty matched the needs... 'They are well staffed.' 'Always someone within reach.'
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp