Working at Beulah Lodge
51 Beulah Road, Thornton Heath, CR7 8JH
Operated by Imperial Care Services Limited
5 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued in a stable team with good training, but visitor infection checks and basic activities needed improvement."
Safety & Risk
6/10
✓
We were not assured that the provider was preventing visitors from catching and spreading infections. This was because the provider did not follow government guidance in relation to checks they carried out on visitors... After the inspection the provider confirmed they had immediately improved.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff said they felt valued. We could see that the staff team worked well together and that staff enjoyed working there.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: There were sufficient care staff to meet the needs of people... supported by a consistent staff team who had worked at the service for many years.
Training & Dev
7/10
✓
Staff received the support they needed to meet people's needs through training and regular supervision. Per 2018: Staff had also received training to meet the specific needs of people using the service such as, training in managing behaviour that may challenge.
Management
6/10
✓
Per 2018 comprehensive inspection: The registered manager was approachable and open to suggestions for improving the service from people living at Beulah Lodge, relatives and staff.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People were supported to participate in a variety of organised activities at home and in the community... arts and crafts session... every month people went to see a different show at the theatre... visits to Hampton Court Palace as well as an annual holiday.
Points to consider
Visitor checks to stop infections spreading were not fully in place or recorded, even though fixed straight after the inspection.
the registered manager had not established a suitable system to check visitors were safe to enter the care home and any checks were not always recorded, in line with government guidance. The registered manager told us they would improve immediately and sent us evidence of this after the inspection.
Activities are regular but basic like arts, crafts, theatre trips and outings, with no specialist programmes or coordinator to make the role more varied.
On the day of our visit, four people were participating in an arts and crafts session... Every month people went to see a different show at the theatre. The provider also organised visits to places of interest such as Hampton Court Palace as well as an annual holiday.
Manager had some oversight gaps like on visitor procedures, though responsive to feedback.
The registered manager had not established a suitable system to check visitors were safe to enter the care home... The provider's infection prevention and control policy required updating... the registered manager told us they would improve immediately.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews