Working at Betsy Clara Nursing Home
Courtenay Road, Maidstone, ME15 6UW
Operated by Betsy Clara and Southdowns Limited
50 bedsNursing homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"Lively activities and outings impress, but short-staffing ignored by managers, lack of specialist training, and unmanaged safety risks hold it back."
Safety & Risk
2/10
✕
Risks to people in relation to harm from constipation were not always well managed. For example, action had not always been taken to give people as and when required laxative medicines when they were suffering from constipation. Some people had not opened their bowels for many days (this varied between each person from 4 days up to 14 days).
Staff Culture
4/10
!
Comments included, “There is favouritism and bullying across shifts and management levels. Staff fear speaking up; several colleagues have left due to toxicity”; “I do not feel safe speaking to [registered manager]. There is bullying, cliques, and favouritism among staff"
Staffing Levels
3/10
✕
Staff commented, “More staff are needed, we have spoken to management about this, and it was dismissed”; “Consistently short-staffed on own shift; unclear about others. Management claims staffing is adequate, but staff disagree.”
Training & Dev
3/10
✕
The records showed that the majority of staff had not completed additional training to meet people’s assessed needs; only 4 staff out of 70 had completed diabetes training, only 4 had completed epilepsy training, no staff had completed catheter care training or Parkinson’s training
Management
3/10
✕
Some staff told us, they did not feel empowered to raise concerns and said they did not always feel listened to. Comments included, “The culture is not open; concerns are ignored.”
Programmes
6/10
✓
Various outside entertainers came to sing and play music. Bingo, quizzes, art, garden parties and theme days took place. ... The service had purchased a minibus to enable outings. We saw pictures of some of these outings on display in the service.
Points to consider
Staff say they are short staffed and can't properly meet residents' needs, but bosses dismiss their complaints about it.
Staff commented, “More staff are needed, we have spoken to management about this, and it was dismissed”; “Consistently short-staffed on own shift; unclear about others. Management claims staffing is adequate, but staff disagree.”
Most staff lack specialist training for common conditions like diabetes, epilepsy, catheter care, and Parkinson's.
only 4 staff out of 70 had completed diabetes training, only 4 had completed epilepsy training, only 5 staff had completed skin integrity training, no staff had completed catheter care training or Parkinson’s training
Serious lapses like not giving laxatives for days of constipation and poor infection control from dirty floors and urine smells.
Some people had not opened their bowels for many days (this varied between each person from 4 days up to 14 days). ... There was a strong odour of stale urine in 2 areas of the service. ... the lounge carpet on the ground floor was extremely dirty, the corridors floors were sticky
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews