Working at Bethany Lodge

Systems were in place to manage incidents and accidents. Action was taken to reduce the risk of incidents re-occurring. When things went wrong learning was shared with staff. Safeguarding concerns were raised as required. Medicines were administered as prescribed and managed safely.

Staff told us, “Preventing harm is the priority. I have no problems talking to anyone here. The management and nursing team here are open and encourage reporting... It’s a positive and open culture here.” Staff were well supported and were motivated to provide good care and support.

Staff had the skills and knowledge they needed to provide people with safe care. Staff were positive about the training... One staff said, “We are swimming in training. I feel there is enough and it’s of good quality.” Staff training was a mixture of online and face to face training.

The registered manager had the skills and experience needed to manage the service. They had a clear drive to lead the service forward and make improvements... Staff were motivated in their role and positive about the registered manager. Staff told us, “The registered manager is very focussed... I’m happy to work with him.”