Working at Bethany House

Staff had received safeguarding training and spoke confidently about what safeguarding meant. Medicines were managed safely. Risk assessments were completed regularly

Staff told us, 'There is now a much happier staff team, morale is now high, and the new [registered] manager is very approachable', and 'Since the last inspection, staff communication has become more consistent, and I have seen better teamwork'

There were sufficient numbers of staff on shift, and further recruitment was ongoing. Staff comments included, 'The house is currently fully staffed, and it has helped us to deliver quality care to people'

Staff had received additional training following our last assessment, in areas such as safeguarding, first aid and providing person-centred care. Staff received regular supervisions to support them in their role

The registered manager was passionate about providing good care. Staff told us, 'The new manager is very approachable. We recently had a ‘You Said, We Did’ exercise and numerous suggestions by staff were implemented'

We observed people taking part in various sensory activities within the house and helping with the cooking. We saw photos of people taking part in lots of different day trips and activities