Last updated: 10 February 2026
"Supportive hands-on management fosters a passionate close-knit team with good training, but hand hygiene lapses and staff sharing across homes are concerns."
2021 targeted IPC inspection: assured on most measures like testing, PPE supply, outbreak management but 'not assured... always using PPE effectively', observed hand hygiene lapses ('bare below the elbow').
Per 2017 comprehensive inspection: staff 'spoke positively and passionately', 'close knit and support across the three homes', able to raise issues in supervision and meetings acted on seriously.
Per 2017 comprehensive inspection: 'enough staff to meet people's needs', flexible working across three services, 'agency staff only used as a last resort'.
Per 2017 comprehensive inspection: induction, mandatory training completed, specialist like 'management of epilepsy, dementia awareness', regular one-to-one supervision and competency assessments.
Per 2017 comprehensive inspection: registered manager visible and hands-on supporting staff on rota, staff said 'support... is like nothing... before. It is fantastic'.
Per 2017 comprehensive inspection: personalised activities with community integration, 'plan of activities' like drama club, seaside trips, disco, swimming; 2021: walks around local area.
Staff numbers are enough but they share workers with other nearby homes and use agency staff as a last option.
Staff described how they worked flexibly across the provider's three local services to meet the needs of people and agency staff only used as a last resort.
Activities include outings like seaside trips and drama club but no full-time activities person or special creative programmes.
We saw that there was a plan of activities to enable the person to access the local community. For example, the person had shown an interest in accessing a drama club... trips had been planned to the seaside, a disco and swimming.
Hand washing rules not always followed by all staff, even though PPE and other safety steps were good.
We observed that not all staff were following the provider's infection control policy to ensure good hand hygiene by being 'bare below the elbow'.
AI Generated
Last inspected: August 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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