Working at Bethany House Care Home
30 Eastbridge Road, Romney Marsh, TN29 0PG
Operated by Bethany Lodge Kent Limited
15 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by their manager with good training and safety systems, but staffing gets busy when someone calls in sick."
Safety & Risk
7/10
✓
There were systems in place to report and investigate incidents, accidents, and any safeguarding concerns. When concerns had arisen, action had been taken... Staff knew how to report concerns which were investigated and acted upon appropriately. Medicines were managed safely.
Staff Culture
6/10
✓
Staff were encouraged to report incidents and told us they felt empowered to do so. Staff told us registered manager had made a lot of improvement in the service since they started.
Staffing Levels
5/10
!
There were enough staff to ensure people were safe... Feedback from people about staffing levels were mixed... staff also told us they were very busy if someone was off sick.
Training & Dev
7/10
✓
Staff had been focusing on increasing training completion... Training attendance had improved, and overall compliance was 90%. Staff were positive about the training they had undertaken. One staff said, “I can’t believe how much training I have had!”
Management
6/10
✓
There was now a permanent registered manager in place... Staff told us they could contact the registered manager at any time for support and he would give them it. One staff said, “I feel very supported by my manager and by the management here.”
Programmes
6/10
✓
Per 2019 comprehensive inspection: An individualised programme of activities was provided for people that took account of their abilities and interests... hydrotherapy pool was important for people’s exercise and stimulation.
Points to consider
Staff numbers match the rota to keep people safe but residents and relatives say they want more carers for extra time together and shifts get very busy if someone calls in sick.
Feedback from people about staffing levels were mixed... “I would like more staff so they can spend more time with you.” ... staff also told us they were very busy if someone was off sick.
Some care plans have outdated or conflicting details so it is harder for new staff to know residents needs well.
Some areas of some care plans still needed improvement as they contained outdated information which was conflicting... this increased the risk that new staff would not know people’s needs well.
A few staff feel overwhelmed by the fast pace of changes and do not like sharing shifts with the nearby home so team spirit could be stronger.
Some staff had struggled with the pace of change. One staff member commented, “...he is doing it too fast.” Some staff were also unhappy with working together with the sister service... The registered manager told us they were planning team building activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews