Working at Bethany House Care Home
Village Close, Newton Aycliffe, DL5 4UD
Operated by Objectquest Limited
31 bedsNursing homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.9/10
Key Finding
"Staff feel supported with a positive culture and varied activities, but staffing shortfalls cause delays and training gaps need fixing."
Safety & Risk
3/10
✕
Safeguarding concerns not always responded to per policy, e.g. one logged as complaint not investigated or referred. Mental capacity assessments not consistently carried out.
Staff Culture
6/10
✓
Staff spoke very highly of the management team and described feeling supported. They attended regular staff meetings which gave opportunities to provide feedback.
Staffing Levels
3/10
✕
The provider did not have an overarching strategy to ensure sufficient staff... people waited up to 20 minutes for assistance. Staff felt levels adequate most times but shortfalls when sick.
Training & Dev
2/10
✕
Training records showed gaps in mandatory training and expired courses. Only one staff member had completed diabetes training despite some people living with this condition.
Management
4/10
!
The registered manager was dedicated... approachable and supportive but governance systems were not always effective, and audits had failed to identify issues with care records and premises.
Programmes
6/10
✓
Varied activity programme including quizzes, exercise, arts and crafts, cooking, gardening, musical entertainment, dedicated meetings for male residents, and regular trips.
Points to consider
Staffing is not planned with a proper system, so people sometimes wait 20 minutes for help and shifts get short when staff call in sick last minute.
The Registered Manager did not take a systematic approach to determining staffing levels... During the assessment, people waited up to 20 minutes for assistance. Staff told us... when people call in sick last minute it can leave us short staffed.
Gaps in mandatory training and specialist courses like diabetes, plus some staff go long periods without supervisions or appraisals.
Training records showed gaps in mandatory training and expired courses. Only one staff member had completed diabetes training... Not all staff had received regular supervisions or appraisals.
Poor follow-up on safety issues like not investigating all safeguarding concerns or doing mental capacity checks when needed.
The service had not always followed internal and external processes to keep people safe... they did not identify a safeguarding concern... mental capacity assessments were not consistently carried out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews