Working at Bethany Care Service
17a Pamber Heath Road, Tadley, RG26 3TH
Operated by Bethany Care Trust
37 bedsResidential homesHomecare agencies
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.9/10
Key Finding
"Exceptional leadership and a proud, valued team foster compassionate care, although staffing levels can be challenging some days with agency use."
Safety & Risk
9/10
✓
There were robust measures in place to protect people from avoidable harm. Staff knew how to report concerns. Staff told us they felt confident to report any problems.
Staff Culture
9/10
✓
Staff told us they felt proud to work for the home and wanted to stay, they felt valued and respected. Staff felt part empowered and responsible for maintaining the quality of care.
Staffing Levels
6/10
✓
The majority of people told us there were enough staff. Some people fed back that sometimes they had to wait for call bells... Staff also reflected that staffing levels could be a challenge; some days, not all.
Training & Dev
7/10
✓
Staff fed back that the training provided was very good, and that they felt confident to deliver the care people needed. Training was regularly refreshed if any guidance or policies changed in the home.
Management
9/10
✓
There was consistent, exceptionally strong leadership in the organisation and the home which drove a culture of continuous improvement and compassionate, person-centred care.
Programmes
8/10
✓
The service invited in local nursery children who visited the service regularly... The home ran a Cognitive Behavioural Therapy (CBT) group, run by fully trained staff from the home.
Points to consider
Staffing levels are adequate but can be challenging some days, with agency staff used to cover shifts.
Staff also reflected that staffing levels could be a challenge; some days, not all... the home used selected agencies if necessary to cover shifts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews