Last updated: 9 February 2026
"Staff feel happy and valued with enough staff on shift, but no registered manager in post and safety issues with medicines and fire hold it back."
Systems were in place for the safe handling, storage and disposal of medicines but management of 'when required' medicines was not always effective. The provider did not demonstrate that risks were consistently monitored around people's care needs or fire safety.
A lot of favourable feedback from staff; 'Things are really good, really positive.' 'I like the new manager.'... 'Since [manager's] come, there's a more positive atmosphere.' Staff seemed happy, well supported and valued.
On the day of our visit, there was adequate levels of staff. When staff were asked if they had enough time to complete tasks, they replied, 'There is now, [manager] always makes sure there is enough staff on.'
Staff confirmed they had received a full induction, carried out appropriate training... Though there were good levels of fire safety training, the provider had not ensured all staff had been trained in the use of equipment to move people downstairs.
At the time of our inspection there was not a registered manager in post. The provider had recently appointed a new manager who had submitted an application to register with us.
No permanent manager in post, new manager still applying to register
At the time of our inspection there was not a registered manager in post. The provider had recently appointed a new manager who had submitted an application to register with us.
Issues tracking when-needed medications and unaddressed fire safety recommendations
It was not always possible to tell whether 'when required' medicines had been administered appropriately... Recommendations were made during a visit from the fire service, but these had not been actioned by the time of our inspection, 2 months later.
Not all staff trained on emergency evacuation equipment despite fire safety training
Though there were good levels of fire safety training, the provider had not ensured all staff had been trained in the use of equipment to move people downstairs, should this be required in an emergency.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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