Working at Berwick Grange
14 Wetherby Road, Harrogate, HG2 7SA
Operated by Methodist Homes
52 bedsNursing homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.0/10
Key Finding
"A positive staff culture with good training and engaging activities, but absent management and heavy agency staff use hold it back."
Safety & Risk
3/10
✕
Risks to people had not always been fully assessed. Plans and guidance was not always in place for staff to manage risk and prevent harm occurring... The provider had failed to assess and mitigate the health and safety risk to people. This is a breach of regulation 12.
Staff Culture
6/10
✓
Staff told us they now felt listened to and that the manager was competent and approachable. Staff were knowledgeable and passionate about the people they supported and were keen to improve the service.
Staffing Levels
2/10
✕
The service was heavily reliant on agency staff for support workers. Staff were not always effectively deployed on one of the units meaning staff were not always available to redirect and support people when needed as they were busy supporting other people.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received appropriate induction, support and training to carry out their role and meet people's independent needs. This included training in dementia care.
Management
2/10
✕
At the time of our inspection there was a manager registered with CQC. However, they were no longer acting as registered manager and were absent at the time of the inspection.
Programmes
6/10
✓
We spoke with... an activities coordinator... A music therapist worked at the service as a way of providing a therapeutic outlet for people living with dementia. The service had a regular chaplain service for people to access.
Points to consider
No permanent manager on site, and leaders have not overseen risks or incidents properly.
At the time of our inspection there was a manager registered with CQC. However, they were no longer acting as registered manager and were absent at the time of the inspection. Audits and oversight from the provider had been ineffective in monitoring and addressing concerns in the service.
Heavy use of agency staff, not enough experienced workers deployed so care quality suffers.
The service was heavily reliant on agency staff... staffing levels and deployment was not always sufficient to meet people's needs. Staff told us that at times agency staff lacked understanding of people which increased their distress.
Some risks not assessed fully, and past incidents not reviewed well to learn from them.
Risks to people had not always been fully assessed... Staff identified and reported accidents and incidents appropriately however systems were not effective in ensuring these were reviewed and actioned in a timely manner.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews