Working at Berrycroft Manor

Not enough care staff on duty, especially at night, so call bells go unanswered for ages and agency staff need constant direction.

the average call bell response time was 25 minutes... staff told us it was impossible to cover the home with the number of staff on duty, especially when agency staff were used, as the agency staff needed constant direction.

Training gaps mean staff lack specialist skills for dementia, skin care or diabetes, and new starters work nights alone before finishing basics.

new staff members were working unsupervised on night shifts before they had completed their mandatory training programme. There was no condition-specific training, such as, skin integrity and diabetes, or more in-depth dementia training

Managers do not always spot or fix safety issues through checks, and staff concerns about risks go unaddressed.

Audits completed had not always identified the concerns we found on inspection... staff told us their staffing levels concerns were not responded to or addressed, despite regularly reporting their concerns about people’s safety to management.